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Each drop is made in a limited run, in the country it's going to. Here's exactly how long that takes, what delivery costs, and what happens when something goes wrong.
Last updated: 6 August 2026
Handling time is the gap between your order being confirmed and the parcel being handed to a carrier.
Orders enter our production queue within 24 hours of being placed, and most are finished and dispatched within 2–7 business days.
| Item | Typical handling |
|---|---|
| Sticker packs | 2–4 business days |
| Tees | 2–5 business days |
| Hoodies, sweats, shorts | 3–7 business days |
| Caps & totes | 3–7 business days |
| Embroidered pieces | 5–8 business days |
Business days are Monday to Friday, excluding public holidays in the country the item is produced in. Handling can run longer if a fabric or colourway is temporarily unavailable, if a piece fails quality control and has to be remade, or during peak season (late November to late December). We'd rather remake it than send you a bad one.
Different products are sometimes finished at different sites. When that happens your order arrives in more than one parcel, at different times, at no extra cost to you. Each parcel gets its own tracking link. If one arrives and another hasn't, it isn't lost — check your dispatch emails.
The times below are transit only. Add handling time from the section above for your real total.
| Service | Transit after dispatch | Realistic total | Cost |
|---|---|---|---|
| Standard | 3–7 business days | 5–14 business days | $6.00 — free over $60 |
| Express | 2–3 business days | 4–8 business days | $14.00 |
Express must be selected at checkout — we can't upgrade an order after it's placed. US prices exclude sales tax, which is calculated and added at checkout based on your delivery address.
| Service | Transit after dispatch | Realistic total | Cost |
|---|---|---|---|
| Standard tracked | 3–8 business days | 5–15 business days | £5.00 — free over £50 |
| Express tracked | 2–4 business days | 4–11 business days | £10.00 |
All UK prices include VAT at the applicable rate.
We currently ship to the United States and United Kingdom only. Tell us where you are and we'll use it to decide where we open next.
These are legal obligations, not marketing. We'd rather you knew them.
Under the FTC's Mail, Internet, or Telephone Order Merchandise Rule, we must ship within the time we advertise, or within 30 days if no time is stated. If we can't, we contact you with a revised date and the option to cancel for a full refund. If we can't reach you, we refund you without being asked.
Under the Consumer Rights Act 2015, unless agreed otherwise we must deliver without undue delay and within 30 days. If we miss that you can set a new reasonable deadline; miss that too and you can cancel for a full refund.
Lost the emails? Send us the name and email address you ordered under and we'll resend.
Once an order enters production it cannot be changed, cancelled or redirected. It's already being made, and there's no reverse gear.
Orders enter production within 24 hours, so in practice:
UK and EU customers: your statutory right to cancel under the Consumer Contracts Regulations 2013 is separate from this and is unaffected. See the returns page.
Because US orders are made in the US and UK orders in the UK or EU, the overwhelming majority of customers pay no import duty at all.
In the rare case an item can only be made outside your country, the parcel may attract import duties, taxes or customs handling fees on arrival:
Common causes: missing house number, mismatched postcode or ZIP, missing surname, or an address longer than the carrier's character limit. If we catch it before production we'll fix it — email within 12 hours.
If a parcel is returned to sender or lost because the address was invalid, we can refund the product price only. Shipping isn't refundable in that situation because it has already been paid to the carrier. You're welcome to reorder.
Check with your household, neighbours, building reception and any safe place your carrier uses, then wait 24 hours — parcels are often scanned early. Still nothing? Tell us and we'll open a carrier claim.
Get in touch if tracking hasn't moved for 10 business days (US) or 7 business days (UK) past the estimated delivery date.
Where a parcel is confirmed lost inside that window, we remake and reship free, or refund in full — your choice.
If a parcel sits at a collection point past the carrier's holding window and comes back, we'll refund the product value minus shipping, or reship at your cost.
If your order arrives damaged, misprinted, or isn't what you ordered, contact us within 30 days of delivery with your order number and clear photos of the item and packaging.
We'll send a free replacement or refund you in full. In almost all cases you won't need to post anything back — photo evidence is enough.
If the same fault affects several items in one order, send one photo showing all of them together in a single frame — it lets us approve the whole lot at once.
Full detail, including what counts as a fault and what's a normal characteristic of the garment, is on the returns and refunds page.
Email hello@feelthisway.com with your order number in the subject line. We reply within one business day, Monday to Friday.
Feel This Way Ltd
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Please don't send anything to our registered office. Return addresses are issued individually with a return authorisation.